Please send an email to firstname.lastname@example.org and we will respond to your inquiry as soon as possible! Our normal office hours are 9:00 a.m. to 5:00 p.m. Monday - Friday (Eastern Standard Time), excluding holidays.
Before you write in, most questions can be answered below, so you can get your answer right away.
I'M TRYING TO EDIT THE PDF AND IT'S SAYING I NEED A PASSWORD
Please do not edit, alter, manipulate, change, or recreate our printables as that is against copyright. We cannot send you the password; I'm very sorry.
MY DOWNLOAD LINK EXPIRED, CAN YOU RESEND THEM TO ME?
If you have purchased something in the shop, please contact us (email@example.com.)
I DOWNLOADED TOO MANY TIMES AND CAN'T DOWNLOAD AGAIN.
We have a limit to how many times one product can be downloaded for security reasons. We cannot increase the link download limit per person. I'm very sorry.
TECHNICAL ISSUES DOWNLOADING
There are two most common issues:
1) Your browser: sometimes the issues can be tied to the extensions installed in a browser. It may also be that your current browser is not updated and you are using an older version. Try downloading in a different browser on a PC. Try Chrome (my personal favorite), Internet Explorer, or Firefox.
2) You can't find the file location: sometimes, it will download to location on your computer that id difficult to find. Check your "Downloads" under "My Computer" or search the title of the file on your computer.
YOU CAN ALSO TRY:
- Search Google for help with your specific browser. Usually typing in the error code you are seeing is very helpful when searching.
- If you've purchased something from my shop (not a freebie) and are having trouble downloading something, please contact us at firstname.lastname@example.org.